At Codecanel, we strive to provide high-quality WordPress plugins that meet your needs and expectations. We understand that circumstances may arise where you are not completely satisfied with your purchase. Therefore, we offer a Refund Policy with a 30-day money back guarantee to ensure your satisfaction. Please read the following refund policy carefully.
1. Eligibility
1.1. Plugin Eligibility: Our refund policy applies to all plugins available for purchase on the Codecanel website (the “Site”) that explicitly state eligibility for a refund.
1.2. Timeframe: You may request a refund within 30 days from the date of purchase. After the 30-day period, refund requests will no longer be accepted.
2. Refund Process
2.1. Contact Support: To request a refund, you must contact our customer support team through the designated support channel specified on the Site. Please provide your purchase details and a clear explanation of why you are requesting a refund.
2.2. Evaluation: We will evaluate your refund request based on our refund policy criteria, as outlined below.
3. Refund Policy Criteria
3.1. Plugin Issues: If the purchased plugin has technical issues or does not perform as described, we will work with you to resolve the issue. If we are unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.
3.2. Compatibility Issues: If the purchased plugin is not compatible with your WordPress installation, theme, or other essential components as described in the plugin documentation, you may be eligible for a refund.
3.3. Duplication: In cases where a duplicate purchase has occurred due to technical errors or system glitches, you may request a refund for the duplicate purchase.
3.4. Dissatisfaction: If you are dissatisfied with the plugin for any reason and it does not meet your expectations, you may request a refund. We appreciate your feedback to help us improve our products and services.
4. Non-Refundable Situations
4.1. Change of Mind: Refunds will not be granted for purchases where you have simply changed your mind or no longer require the plugin.
4.2. Unauthorized Use: Refunds will not be granted if the plugin is being used in violation of the license terms, including unauthorized distribution or usage on multiple sites beyond the permitted limit.
4.3. Third-Party Products: Refunds will not be granted for any third-party products or services that are bundled or integrated with our plugins.
5. Refund Processing
5.1. Refund Method: Approved refunds will be issued using the original payment method used during the purchase. We do not offer refunds via alternative payment methods.
5.2. Refund Timeframe: Once your refund request is approved, we will process the refund within [number of days] of the approval. Please note that the refund may take additional time to reflect in your account depending on your payment provider.
6. Modifications to the Refund Policy
6.1. Changes: We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team through the designated support channel provided on the Site.
By purchasing and using our plugins, you acknowledge that you have read, understood, and agreed to our Refund Policy, including the 30-day money back guarantee.